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I deleted the app, can I download it again?

Yes! You can download the app again on your device from the Appstore free of charge as long as you use the same Apple ID account.

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I downloaded the game, but I can't find it!

We recommend you do a full power off and back on. If that doesn’t work, check to see if there is enough room on the device. Go to the "Settings" application on the home page. Look for the app that has grey gears for an icon. Select "General" and then "Usage" to view the available space on your device. A list of apps along with their size will appear. That can help you decide which apps to delete.

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The game keeps crashing or is doing some other strang behavior.

If you detect an strange behavior, do a full power off and back on then relaunch the game. Strange behavior could also be a result for the device having too many applications on it. If that doesn’t help, send us a support ticket.

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I'm having sound problems with my game.

Check the menu page of the game to make sure the music is not muted. Look for the sound switch on the side of your phone. It may slide up and down or front and back.

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The app is frozen and won't respond. What do I do?

Force the application to quit or restart/reset the device.

Restart/Reset instructions:

For iPhone, Click Here

For iPod Touch, Click Here

For iPad, Click Here

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I'm trying to download the app and it says it's too big. What do I do?

Your device may need more space. To make more space you should delete music, videos, photos or apps. Go to the "Settings" application on the home page. Look for the app that has grey gears for an icon. Select "General" and then "Usage" to view the available space on your device. A list of apps along with their size will appear. That can help you decide which apps to delete

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The app has been downloading for hours. How can I fix this?

If your app have been downloading for hours, try connecting to WiFi.

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How do I uninstall the application?

To uninstall an app you simply touch the icon and hold it for several seconds (may take up to 5 seconds). All your apps will start to shake a little "X" will appear above them. Tap this "X" to uninstall the app. Tap your home button to return your device to its normal function.

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I am having a different issue. What should I do?

We're really sorry to hear that you're having an issue with your game! Please send us an email and let us know what's going on so that we can better assist you.

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